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Refund & Return Policy - SNOWPINES ® (Owned By Romani International )

Effective Date: 24 SEPT 2024

At SNOWPINES ® (Owned By Romani International ), we want your shopping experience to be joyful and hassle-free. If you're not completely satisfied with your purchase, our Refund & Return Policy provides you with the guidelines and procedures for refunds and returns. Please review the following policy to understand your options when it comes to returning or requesting a refund for products purchased on SNOWPINES ® (Owned By Romani International ).

Refunds

1. Eligibility: You may be eligible for a refund if you meet the following criteria:
   - You received a damaged or defective product.
   - The product is significantly different from what you ordered.
   - Your order is lost during shipping and cannot be tracked.
   - You receive the wrong item or an incomplete order.

2. Refund Process: To request a refund, please contact our customer support team within 7 days of receiving your order. You can reach us via (+91) 7003054273. Provide your order number and a detailed explanation of the issue. Our team will guide you through the refund process.

3. Refund Method: Refunds will be issued using the original payment method. Please allow 7 business days for the refund to be processed.

Returns

1. Eligibility: You may be eligible for a return if you:
   - Change your mind about the product and wish to return it.
   - Receive a product that is in good condition but does not meet your expectations.
   - Receive a product that is eligible for return according to the specific product's return policy (e.g., some products may have different return conditions, such as hygiene-related items).

2. Return Process: To initiate a return, follow these steps:
   - Contact our customer support team within 7 days of receiving your order.
   - Provide your order number and a reason for the return.
   - Our team will guide you through the return process, including return shipping instructions.

3. Return Condition: To be eligible for a return, the product must be in its original condition, including all packaging and tags.

4. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a damaged, defective, or incorrect product, in which case we will cover the return shipping costs.

5. Refund Process: Once we receive the returned product and confirm its condition, a refund will be processed using the original payment method. Please allow 7 business days for the refund to be completed.

Exclusions

Certain items may not be eligible for returns or refunds, including:
- Products that are marked as non-returnable in their product descriptions.
- Products that have been used or are not in their original condition.
- Personalized or custom-made items, as they are created specifically for you.

Contact Us

If you have any questions or need assistance with returns or refunds, please contact our customer support team at [(+91) 70030 54273].

We are committed to ensuring your satisfaction with ToyHouse products. Your feedback and trust are essential to us, and we will do our best to assist you with any issues you may encounter with your purchase.